The Western Advance Group of companies* (“we” / “us”/ “our”) take their obligations to protect personal information seriously. We are bound by Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) (together, “the Privacy Act”).
- the kind of personal information that we collect and hold;
- how we collect your personal information;
- how we hold your personal information;
- the purposes for which we collect, hold, use and disclose your personal information;
- how you may access your personal information held by us and correct that information where it is incorrect;
- how you may make a complaint about the way we collect, hold, use or disclose your personal information, and how we will deal with Privacy related complaints;
- whether we will (or are likely to) disclose your personal information to overseas recipients and the countries where such recipients may be located
This Policy applies to you no matter how you interact with us (e.g. on-line, in person or over the phone) or in what capacity you interact with us (e.g. as an individual, representing another person or representing a company).
You may interact with us anonymously or using a pseudonym if the interaction is general in nature, however if the interaction is more specific we will need to identify you.
This Policy will be kept up to date and published on the Western Advance website at www.westernadvance.com
What kind of personal information do we collect and hold about you?
As a group of companies offering a wide range of products and services, we collect and hold a range of personal information about you. We are likely to collect information about many types of individuals such as customers and prospective customers, employees, contractors, prospective employees and contractors, suppliers, distributors, agents, service providers and the people who represent the businesses we deal with.
The type of personal information we collect and hold about you may vary depending on the nature of our interactions you and our relationship with you. We will always collect and hold name and contact information of the individuals that we deal with.
In order to satisfy our legal obligations, we may need to retain some information after a transaction or a relationship has come to an end; however, we will not retain identifiable personal information longer than is reasonably necessary and allowable under Australian legislation.
Some elements of personal information are also referred to in the Privacy Act as sensitive information, for example, health information. We will only collect sensitive information with your consent or when permissible under Australian law and only use this information for a legitimate purpose where this is reasonably necessary.
How we collect personal information
Wherever it is possible and practical to do so, we will collect personal information directly from you, this may be in person, over the telephone, by mail, over the internet, by e-mail, or by completion of a form (such as an application form).
We may also collect personal information from a third party. This will be limited to circumstances where it is impracticable or unreasonable for us to collect it from you. The type of third party who might provide information to us will vary depending on the nature of the business and interaction with you.
We may obtain your information from the following sorts of third parties (although this will not be a complete list that covers every situation that may arise):
- an authorised representative (e.g. accountant, solicitor or other person acting on your behalf);
- another employee of an organisation that you represent (e.g. if a person representing a business we deal with wants us to interact with you);
- a referee (for job applicants);
- a recruitment consultant (for job applicants);
- one or more of our related companies here or overseas.
How we hold your personal information
We understand the importance of protecting the personal information we hold about you. We take steps to ensure your personal information is free from misuse, interference, loss, unauthorised access or modification. To ensure we protect this valuable information we take precautions, such as;
- ensuring information is held securely;
- limiting access to personal information to those that need access; and
- protecting our systems with appropriate technology solutions.
The purpose for collecting, holding, using and disclosing your personal information
We collect, hold, use and disclose your personal information in order to interact with you. This includes managing and administering the products and or services we provide to our customers whether they are individuals or businesses. You may be a customer, contractor, job applicant, supplier, partner or party with whom we do business, or have done business, or may do business in the future. You may be acting on your own behalf or as a representative of a company or business.
Marketing and Events
Your personal information may also be used or disclosed in the course of us advising you or the business that you represent of products and services that may be of interest to you or them or in inviting you to attend events organised by us.
If you do not want your personal information to be used for these purposes you should tell us so that we can action this request. We may be contacted for this purpose by contacting:
Western Advance Marketing
How you may access your personal information held by us and seek correction of that information where it is incorrect
You are entitled to access the information we hold about you. Simple requests are best handled by speaking to the person you usually contact when dealing with us. More complexs request may be better detailed in writing to ensure we fully understand and are able to respond accurately to the request.
If there is a reason we are unable to agree to a request for access to your personal information we will advise this in writing. Some examples of why we may refuse a request for access include, where providing the information:
- may pose a threat to the health or safety of an individual or the public;
- may have an unreasonable impact on the privacy of another individual;
- is not allowed by law; or
- may reveal internal information relating to a commercially sensitive decision making process.
If information we hold about you is incorrect we would like to know so that we can promptly correct this. To do this please contact us in the manner indicated above.
In certain situations, we may not agree to a request to correct information we hold about you, if this occurs we will advise you of this and our reason for not agreeing to the correction request.
How you may make a complaint about the way we collect, hold, use or disclose your personal information, and how we will deal with Privacy related complaints.
If you want to make a complaint about our handling of personal information, you should provide details of the complaint using the contact method outlined above.
If the complaint is not resolved it may be referred to the Office of the Australian Information Commissioner (the “OAIC”) the contact details for the OAIC are:
The Office of the Australian Information Commissioner
GPO Box 2999
Canberra ACT 2601
Phone: 1300 363 992
Fax: 02 9284 9666
Web site: www.oaic.gov.au
Who do we disclose personal information?
From time to time, we share personal information with our related companies, as defined in the Corporations Act 2001 (Cth). We may also disclose personal information to non Western Advance businesses who provide various services to us. We require all of these businesses to comply with strict confidentiality requirements and the APPs.
When we may disclose personal information to overseas recipients and the countries where such recipients may be located
Some Western Advance related companies are located overseas. Technology allows for services to be provided to us by different service providers including some that are located overseas and we do utilise overseas service providers. It is not practicable to list every country in which such recipients are located; however it is likely that the countries to which your information will be disclosed will include Singapore and the United States of America.
Tracking information on the web
For statistical purposes, we collect information on web site activity such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering one of our web sites from another web site, the address of that web site. This information is obtained through the use of ‘cookies’ (refer below for more information about “cookies”).
Our web sites may also contain links to non-Western Advance web sites. While these links are provided for convenience, individuals navigating to these sites should be aware that the information handling practices of the linked web sites may differ from ours. While we try to link only to sites that share our high standards and respect for privacy, we are not unable to guarantee the privacy practices of other web sites.
Web site security
Whenever personal information is sent via our web site we use high security levels to protect it. The security level of a web page can be viewed by clicking on the internet browser's padlock or key icon.
A ‘cookie’ is a packet of information that allows a web site to identify and interact more effectively with a computer. Cookies do not identify individual users, although they do identify a user’s browser type and Internet Service Provider.
The browser can be individually set to accept all cookies, reject all cookies, or notify when a cookie is sent. If cookies are rejected, there may be limits on how our web sites can be used. To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data is collected on these occasions.
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